Privacy Policy

Closr is in early development. We're transparent about who we are, what we collect, and why. We believe privacy policies should be readable by humans, not just lawyers. This policy applies to anyone visiting our website, joining our waitlist, or providing feedback.

Information You Give Us

• Email address (when you join the waitlist)
• Name (optional, to personalize communication)
• Housing feedback or problem descriptions (when you submit feedback)
• Location or college town you're interested in (to help us understand demand)

Why We Collect It

• Email: So we can keep you updated about our launch and send relevant information about Closr.
• Name: To make communications feel personal, not robotic.
• Feedback: To understand real housing problems and validate our product direction.
• Location interest: To prioritize which college town to launch in first.

Information Your Browser Tells Us

• IP address
• Device type and browser information
• Pages you visit on our site and how long you spend there
• Referrer (where you came from)

Why We Collect This

• To understand how many people visit our site.
• To see which pages are most popular.
• To fix bugs or slow load times.
• To learn if our "coming soon" page is working.

We use Google Analytics (simple view-tracking) to understand traffic patterns. You can opt out anytime. We don't use invasive tracking or retargeting ads yet.

• Payment information (we're not charging anything yet)
• Social Security numbers or government IDs
• Health, biometric, or sensitive personal data
• Precise geo-location data (we only ask which college town interests you)
• Photos or videos
• Data from other websites or apps

When we launch the full Closr platform, our privacy practices will change significantly because we'll collect rental history, service provider credentials, transactions, reviews, and more. We'll update this policy and request fresh consent before that happens.

Email subscribers

• Send launch updates (when we're ready to let people in)
• Answer questions you ask us
• Share research insights about college town housing
• Ask for feedback on wireframes or features (optional)
• Announce new partnerships or milestones

Website visitors

• Improve website speed and fix broken pages
• Count how many people are interested in Closr
• Understand which marketing channels work best

You can unsubscribe anytime. One click, no questions asked. We mean it.

We don't sell or share your data. Full stop.

We do use a few partners so we can run the basics:

• Email service provider (Mailchimp or similar) to send emails. They see your email but can't use it for their own purposes.
• Google Analytics to track website traffic (anonymous aggregate data, not individual profiles).
• Stripe for payment processing when we launch paid offerings (only payment data, not emails).

These companies have data processing agreements promising they'll protect your data and only use it to provide their service to us.

• Email: We keep it until you unsubscribe, then delete it within 30 days.
• Website analytics: Google keeps it for 38 months by default; you can request deletion anytime.
• Feedback: We keep it as long as it's useful for product development (typically 12–24 months).
• Support emails: We delete them after 1 year unless they're legally necessary.

You have the right to:

• Access: Ask us exactly what data we have about you.
• Delete: Ask us to delete your data (we will, except where legally required).
• Correct: Tell us if something is wrong, and we'll fix it.
• Opt-out: Unsubscribe from emails or analytics tracking.

To exercise any of these rights, email us with the subject line "Privacy Request: [Your Request Type]". We respond within 7 business days.

If you're in the EU: We comply with GDPR. We collect data only because you've opted in (waitlist), and we process it only for the purposes you consented to. You can request your data or deletion anytime.

If you're in California: We comply with CCPA. You have rights to know what we collect, delete your data, and opt-out of sales (though we don't sell data). You also have the right to not be discriminated against for exercising these rights.

For everyone else: We follow the privacy practices outlined above, which exceed most global standards.

Closr's coming-soon website isn't directed at children under 13. If you're under 18, get a parent or guardian's permission before giving us your information. If we learn we've collected data from someone under 13, we delete it immediately.

Your data is stored on secure servers. We use:

• Encrypted connections (HTTPS)
• Access controls (only necessary team members can access data)
• Regular backups

We're honest about our limitations: As a bootstrapped, early-stage startup, we're not a Fortune 500 company with massive security budgets. We use industry-standard free/low-cost tools like MongoDB Atlas and Firebase. We will never promise military-grade security we can't deliver. If you have sensitive data, hold off until we're more mature.

We'll update this policy as we grow and learn. We'll email you if major changes happen, post updates on our website with an effective date, and give you 30 days notice before any change that negatively impacts your privacy.